FixakitchenRepair call-out terms
Customer information
These terms explain how Fixakitchen handles commercial kitchen equipment repair call-outs, diagnosis fees, quotes, parts, warranties, payment and customer approval in Cape Town.
1
Call-out and advanced fault diagnosis starts from R750 unless a different rate is confirmed before attendance. Diagnosis covers assessment and recommended next steps; repair work, parts and additional labour are quoted or approved separately.
2
Parts availability, pricing and lead times can change. No extra repair work is carried out without customer approval. Some specialist or imported parts may require upfront payment before ordering.
3
Customers must provide safe access to the equipment, power, water, drainage and the work area. Work may be paused if the site is unsafe, inaccessible or if required services cannot be isolated safely.
4
Warranty applies only to the specific repair or part supplied by Fixakitchen, subject to correct use, installation conditions and no unrelated faults. Existing faults, misuse, poor ventilation, water quality, electrical supply problems and blocked drains are excluded.
5
Payment terms are confirmed on quote or invoice. Call-out, diagnosis, labour and approved parts remain payable even if the customer decides not to proceed with a full repair after assessment.
6
Brand names are used to describe equipment familiarity and repair search intent. Fixakitchen is not claiming manufacturer endorsement unless specifically stated in writing.